Frequently Asked
Questions
Usage & Features
What does the dashboard show?
Number of reviews per month
Your current star rating
Unanswered reviews
Your review goal (e.g., how many 5-star reviews you need to move from 4.1 to 4.2)
Can I manage multiple locations?
Yes, and it’s completely free for now! This means that if you have multiple locations, you can manage them all under one Google profile.
Can I view my reviews directly on the dashboard?
Yes, you can see all your reviews, including their content and whether they have been answered.
What happens if I reach my review limit?
You will receive a notification. If you want to continue responding to reviews, you can upgrade your package.
I can't see my business account. What should I do?
If your business account is not visible, it may not be linked to the Google account you registered with.
Check if you are signed in with the correct Google account.
If not, ask an administrator of your Google Business account to invite you using the correct email
Alternatively, log in using the Google account that already has access.
Can I set up automatic responses to reviews?
Yes! Our system can automatically generate responses tailored to each review. You can edit these responses manually or fully automate them.
How often are my reviews updated?
The system syncs your reviews in real time, so you always have the latest data.
Account & Login
How can I set a password if I signed up via Google?
Once you’ve registered through Google API, you can set a password in your profile. This allows you to log in with your email and password instead of using Google.
Why can't I log in?
Make sure you’re using the correct email and password.
If not, ask an administrator of your Google Business account to invite you using the correct email
If you signed up only via Google, set a password in your profile.
Can I share my account with others?
No – you cant share your account with other Business owners. In this case we will suspend your Account.
Pricing & Free Trial
How much does your service cost?
You can find our pricing on our Pricing Page, where you can explore different packages and their features.
Can I try your service for free?
Yes, you can test our service for 7 days for free – no credit card required.
What happens after the trial period?
If you don’t cancel, your selected package will be automatically renewed.
Is there a minimum contract period?
No, you can cancel your subscription at any time.
Orders & Payments
Can I order your review cards or NFC products?
Yes, you can order review cards, NFC tags, and table stands directly from our shop.
What payment methods do you accept?
We accept credit cards, PayPal, and SEPA direct debit. All payments are securely processed via Stripe.
Do I receive an invoice?
Yes, your invoice will be automatically sent via email and is always available in your dashboard.
Management & Support
Can I upgrade or cancel my package anytime?
How can I contact support?
Our support team is happy to help! Just email us at support@mailtale.ai.
How secure is my data?
We use modern security standards to ensure your data is fully protected.
Can I pause my subscription?
Currently, pausing is not possible. However, you can cancel anytime and restart later.
Other
Do you offer a white-label solution for agencies?
Currently we dont offer a white-label solution but you are welcome to use our Affiliate-System.
Does your system support other platforms like Yelp or Trustpilot?
Right now, our system is focused on Google reviews, but we are planning to integrate more platforms in the future.
Additional Improvements
& Key Points
Automated Responses
This is a key feature of your system, so it should be clearly mentioned.
Multiple Users per Account
If you have a team feature, this should be included
Review Synchronization
Customers might wonder how frequently reviews update.
Invoices
Many customers will want to know if they receive an invoice
Subscription Pause
Some users might ask if they can pause their subscription instead of canceling.